Each merchant submits his bank account details as well as a bank statement with his identity.
Each merchant submit a valid ID which is check with the bank account details. If the two don't match, the merchant cannot accept payment.
Each time a merchant withdraws funds from us, he needs a code send to his phone. This ensures we always have the working number.
We send a confirmation of every order via email - this way we always ensure we have a valid email.
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
If your order hasn't arrived within the promised time, or isn't as described - contact the seller. Most sellers are happy to quickly resolve any issues.
If you were unable to resolve the problem with the seller, contact us by chat, email (firstname.lastname@example.org) or call (+234 809 10 20 40 6).
SimplePay will mediate a solution. If no solution can be found, we'll transfer your money back to the bank account of your choice.